Terms & Conditions

Administration fee

From the 1 June 2019 there is no administration fee for a new tenancy agreement.

Ending a tenancy

Should you wish to terminate your tenancy before the end of the term and the landlord agrees that you can
terminate early, you will be responsible for the repayment of the pro-rata commission paid in advance by
the landlord for the unexpired portion of the tenancy.
It is your obligation to obtain written consent from the landlord for any change in the identity of the
If any charges remain outstanding at the end of the tenancy, Live London Estates will deduct the amount
due from the deposit.

Renewal of tenancy

Please contact us in advance if you wish to extend your tenancy. If the tenancy is renewed, we will make a
charge of £50 to cover our administration.

Payment of rent

The first Installment of rent must be paid in cleared funds before you sign the tenancy agreement.
Thereafter, rent is payable by standing order (unless agreed otherwise) to arrive on the due date as stated in
the tenancy agreement. This means that the standing order must be set up so that the funds leave your
account three days before the rent is due. The full rent must be paid by a single standing order, we are
unable to accept multiple standing orders.


A deposit equivalent to maximum of 5 weeks rent must be paid in cleared funds before you sign the
tenancy agreement and is saved in an deposit protection scheme for the duration of the tenancy in
accordance with the terms of the tenancy agreement. Live London Estates excludes liability in relation to
loss caused by the insolvency of a financial Institution which holds deposits in its contracts with landlords
and tenants. All deposit deductions must be agreed in writing by both landlord and tenant upon the
termination of the tenancy. The tenancy agreement entered into is between the landlord and the tenant and,
therefore, the tenant cannot hold Live London Estates liable for any deductions made from the deposit
which may fall into dispute. Any interest earned on the deposit shall be retained by Live London Estates.

We will take up references based on the details that you have supplied to us. These references will be
passed to our client so that they can make a decision on granting a tenancy. You are responsible for any
administration charges levied by your own bank in relation to obtaining a reference.

Before the tenancy can proceed you need to provide us with a photo ID in the form of a passport or EU
driving license.

Check-in and check-out

Live London Estates will be instructed by the landlord as to what arrangements are to be made for the
inventory and check-in. Unless agreed otherwise, both parties, the landlord and tenant will be responsible
for each half of the cost of the inventory and check- in and the tenant will be liable for any missed
appointments. The cost may vary and is calculated by size of the property
Management of the property

At the start of the tenancy we will advise you who is responsible for managing the property. This is not
always Live London Estates. Where we are not managing the property we cannot authorize any repairs or
maintenance or guarantee the speed at which repairs will be carried out. Where we are managing the
property, we may have to obtain the landlord’s consent before proceeding with a repair. Where we manage
a property and hold keys, we can usually provide access to Live London Estates contractors with your
permission. However, where we do not hold keys or the contractor is not willing to collect keys, it is your
responsibility to provide access.


It is your responsibility to insure your own belongings throughout the tenancy.


Unless agreed otherwise, You will be responsible for the payment of telephone, gas, water and electricity
accounts at the property during your tenancy, as well as the council tax. It is your responsibility to notify
the relevant companies and the local authority that you are moving into/out of the property. You are also
responsible for ensuring that a valid television license remains in place for the duration of the tenancy.
Utility companies will also always require the occupant to provide access for any visit.
Anti-Money Laundering Regulations
Live London Estates is subject to the Money Laundering Regulations 2007. As a result we will need to ask
you for suitable identification, and will be unable to proceed with any work on your behalf if we are unable
to obtain this from you.

Complaints procedure

Should you have any problems with Live London Estates’ service which you are unable to resolve with the
Negotiator involved or the Manager, you should write to the Director. This complaint will be
acknowledged within three working days of receipt and an investigation undertaken. A formal written
outcome of the investigation will be sent to you within 15 working days. This letter will confirm that you
are entitled, if dissatisfied, to refer the matter to The Property Ombudsman (TPO) within six months for a
review. For the avoidance of doubt, TPO will only review complaints made by consumers.


Live London Estates reserves the right to change the schedule of fees and these terms of business upon
providing reasonable notice in writing.

Common Question

Please click here for answers on most common questions.